I lost a client. In one way shape or form, we’ve all been there at one time or another. It was a few years ago now when I was running Media Crate (permanently closed), but I remember it like it was yesterday. It was my first “big” client and we’d…

Institutional Knowledge (sometimes referred to as “Tribal Knowledge”) is, in essence, all the information about the business that the leaders and owners who start those businesses keep locked away in their heads. Michael Gerber, the author of “The E-myth (Revisited)” puts it plainly. The principal or owner continues “doing it…

Times are uncertain. That is becoming clearer every day. David C. Baker said in a recent webinar that many of us won’t make it through this. He reminded us that our actions now will dictate what business looks like in the future. This post isn’t yet another “end of the…

The Thing About Kitchens My wife and I love entertaining in our home. Any chance we get to have people over for a meal is an opportunity we don’t pass up very often. There’s just something about having people in your home and taking care of them that I love. It’s really the centre…